Dispatch
The department or service that assigns loads and routes to drivers.
Definition
Dispatch refers to the process of assigning freight loads and routing to drivers. At large carriers, dispatchers are company employees who manage driver assignments, home time, and route planning. Owner-operators may use independent dispatch services (typically charging 5-10% of gross revenue) or self-dispatch using load boards. Good dispatch maximizes loaded miles and minimizes deadhead.
Why it matters to you
Your dispatcher decides which loads you see, and that relationship affects your income more than most pay tables. Communicate early about hours, home time and mechanical problems, and you get planned around rather than dispatched into an impossible run. Ask during hiring how many drivers each dispatcher handles and whether you keep the same one — spread too thin, nobody is planning your week.
FAQ
What does Dispatch mean?
The department or service that assigns loads and routes to drivers.
Why does Dispatch matter to a driver?
Your dispatcher decides which loads you see, and that relationship affects your income more than most pay tables. Communicate early about hours, home time and mechanical problems, and you get planned around rather than dispatched into an impossible run. Ask during hiring how many drivers each dispatcher handles and whether you keep the same one — spread too thin, nobody is planning your week.
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